Introduction
Welcome to PicWise ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and services.
By using PicWise, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Information You Provide
- Account information: Name, email address, Shopify store URL.
- Billing information: Processed securely through Shopify's billing system.
- Media Assets: Product images and videos you upload for processing.
- Communication: Preferences and support requests.
Information Automatically Collected
- Usage data: Features used, processing times, and error logs.
- Device information: Browser type, operating system, and IP address.
- Store data: Product catalog and store settings necessary for app functionality.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our AI image and video processing services.
- To process your product images and generate enhanced visuals.
- To sync processed media with your Shopify store.
- To improve our AI models and service quality.
- To detect, prevent, and address technical issues or fraudulent activity.
- To comply with legal obligations and Shopify's platform requirements.
AI Processing and Data Rights
When you use PicWise's AI services:
- Your product images are processed by our AI models to generate enhanced visuals.
- We do not use your specific product images to train our base AI models.
- All processing is performed on secure servers with enterprise-grade encryption.
- You retain all intellectual property rights to your original images and the AI-generated outputs.
Data Security and Retention
We implement industry-standard security measures including TLS/SSL encryption for data in transit. We retain your information only as long as necessary:
- Product images: Typically stored for 90 days after processing unless deleted earlier by you.
- Account data: Retained until you uninstall the app or request deletion.
GDPR and CCPA Compliance
Depending on your location, you have the right to access, correct, or delete your personal information. We comply with Shopify's mandatory webhooks for data protection.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: terryhk008@hotmail.com